If disabling DEP does help, I recommend to contact Microsoft to see if there may be any further recommendations. It does pose a risk on the system with this disabled, however. To play use instructions given in 'battlenet' installer, and copy all content of Heroes of the Storm/Support64/ to drivec/windows/system32 folder. Disabling the Data Execution Prevention is a way to test if it’s tied to some issues with the BEX64 errors. Heroes of the Storm is a multiplayer online battle arena video game developed and published by Blizzard Entertainment for Microsoft Windows and macOS that was released on June 2, 2015.

This is not something we can recommend or assist with, but if you wanted to search around a bit to test. I’d recommend to check with the motherboard manufacturer to check on the BIOS version and if there’s any firmware issues.

I wasn’t able to check the BIOS version, but it any versions after the AGESA 1.0.0.3abb or 1.0.0.3ab has been causing a handfuls of issues such as game crashes, BSODs, and etc. With one of our other games World of WarCraft, I’ve seen the same BEX error codes as we’ve seen with Heroes here. Here’s an AMD thread about the discussion. I’m wondering if this may be related to the Ryzen 3600 processors and MSI motherboards. With a fresh install of windows being done, the firmware or hardware being a cause is a definite concern. Thank you for sending over the file, OmarG! It’s definitely a weird issue. It’s used to collect information for Technical Support to assist in troubleshooting. Please note: This inbox is not monitored and will not send responses. Once it’s sent, let me know on our thread here Please email the MSINFO file to me at with the subject ATTN: Caterpepi - Heroes Crash. Just so we can take a deeper look into this quickly, let’s gather an MSINFO file. If it does persist after all of that, does the same problem happen on an alternative connection by chance? Make sure to close the processes on the Task Manager (Press CTRL+SHIFT+ESC). If that doesn’t work, try it while the Blizzard Application is fully closed.

Launch Heroes of the Storm from here and try logging in. Open the Support64 folder, then find HeroesSwitcher_圆4.exe. It’s a bit of an odd case since it’s calling out the PCH which is fairly generic, but may be tied to the Visual C++ Redistributable or runtime.ĭoes Heroes of the Storm work when you run it directly from the executable? In the Blizzard Application, go to Options > Show in Explorer on the Heroes of the Storm tab. Thank you for all the details here, it definitely helped provide some insight to the issue It seems some what like there’s a connection issue, but at the same time it’s showing the BEX64 application crashes continuously. Hey, OmarG! Sorry for the delay, I was away for a few days.

Install heroes of the storm